For Charities
OneMission.Sg is an online procurement platform designed to support charities by connecting them with businesses offering discounted products and with well-wishers willing to help make these purchases. Charities can post detailed wish lists specifying the types, quality, quantity, and price of items they need, creating transparency and raising awareness. This setup allows well-wishers to understand exactly what a charity requires, making it easy to contribute directly and fulfill these specific needs.
Charities can build a wishlist from a broad selection of a list of products, including but not limited to non-perishable food, drink, household, sanitary, health-related or hygiene-related products. If there’s a specific unmet need, simply let us know, and we’ll work to source and include it in our offerings.
OneMission.Sg offers this hassle-free service to charities at a small token fee from as little as $0.99 monthly.
We ensure the quality of goods and services by thoroughly vetting all merchants to meet our established quality standards. Furthermore, charities can provide feedback on the products they receive, which helps us uphold high standards across the platform.
Yes, you have full control over which products/services you need. You get to select from a wide range of products/services. If there’s a specific unmet need, simply let us know, and we’ll work to source and include it in our offerings.
Simply drop us a message via the ‘Contact Us’ page and one of our friendly staff will be in touch with you.
Yes, OneMission.Sg connects you to a wide network of businesses, enhancing your ability to source even niche or specialized products that may be challenging to find through traditional procurement channels - not to mention at reduced rates.
OneMission.Sg simplifies the procurement process by offering a centralized platform where your charity can create wishlists to receive desired products/services. This streamlined approach reduces the time and effort needed to source goods and services, allowing your team to focus more fully on your mission.
Yes, our team at OneMission.Sg will provide customer support to help charities navigate the platform, resolve issues, and make the most of its features. Training or onboarding sessions are available to get you started.
OneMission.Sg supports your charity’s commitment to sustainability by sourcing products from excess inventory, helping to reduce waste and promote a circular economy. By connecting your charity with surplus items from businesses that might otherwise go unused or discarded, OneMission.Sg enables you to meet your needs while contributing to sustainable practices.
If there are any issues, such as product damage or delivery problems, please inform OneMission.Sg’s support team immediately for resolution.
For Well-Wishers
OneMission.Sg is an online platform that allows donors to purchase items directly for charities, ensuring that the charities receive exactly what they need when they need them.
Donors browse a list of campaigns by different charities on the platform. Each campaign is a wishlist of products the charity needs - this provides awareness and transparency of the specific type, quality, quantity, and price of products. Once a purchase is made, OneMission.Sg handles the procurement and delivery of the products to the charity.
OneMission.Sg streamlines the procurement process for a charity by providing a centralized platform where a wishlist is created, products received, and transactions are managed in one place. This reduces the time and effort required to source goods and services, allowing the charity to focus on its mission. It also provides awareness, transparency, and control over how your contribution is utilized.
No. These purchases are not tax-deductible.
OneMission.Sg partners with verified suppliers and logistics providers to ensure that all purchased items are delivered directly to the charity. You will receive a confirmation once the items have been delivered.
Yes, you can browse and select the charity of your choice and purchase the items they specifically need. If your preferred charity is not on our list, contact us to include them.
OneMission.Sg simplifies the procurement process for charities by offering a centralized platform where wishlists can be created to receive products required. This approach minimizes the time and effort needed to source products/services, enabling the charity to concentrate on its mission. Additionally, it fosters awareness, transparency, and control over how contributions are utilized, ensuring that well-wishers can see the impact of their support.
There is no minimum donation amount, however, certain products may be bundled. There is no maximum donation limit.
After making a purchase, you will receive a receipt and updates on the procurement and delivery process.
OneMission.Sg’s preferred mode of payment is PayNow. It also accepts credit/debit cards issued in Singapore
When a specific brand of product is not available, OneMission.Sg will offer a suitable alternative. Refunds are typically handled on a case-by-case basis.
In rare cases where circumstances have changed, OneMission.Sg will work with you to redirect your purchases to another product or charity.
OneMission.Sg will not list your details, such as your name and purchase amount on the platform, however, you will receive receipts and updates on the procurement and delivery process.
OneMission.Sg has a stringent procurement process to ensure that merchants with reputable businesses to ensure products meet the necessary quality standards.
You can reach OneMission.Sg customer support via email or the contact form available on the website.
Yes. Our operating costs are kept lean through the efficient resourcing of products and services, and our slim margins are priced into our business model to help us keep going for the long term to continue to support as many causes and needs as we can. Our rich experience in this area, together with our laser focus on optimal resourcing and matching of resources to specific needs through our platform, helps us to operate efficiently on a shoestring budget while expanding our reach to support more charities and to ultimately assist those in need who live among us.
Cancellation of your order can only be made within forty-eight (48) hours from the time you submitted your order, after which your order cannot be cancelled. Order cancellations requests must be made only via email to us at hello@onemission.sg. Order cancellations made within such a timeframe will incur an administrative charge of S$20.00. If you cancel your order in accordance with this provision, we will provide a refund to you using the same payment method that you selected when you submitted your order, less any bank charges and charges levied by our third party payment processor. We estimate that the refund process will be completed three (3) weeks from the time that we accept your cancellation.
OneMission.Sg follows stringent security protocols to ensure that your personal and payment information is protected. Please see Privacy Policy.
OneMission.Sg aims to offer the best available prices for products purchased for charities through frequent price comparisons among other local online grocers.
For Partners
OneMission.Sg is an online platform that connects charities with well-wishers who can directly purchase needed items from merchants like you. The platform manages the procurement process and ensures that the products are delivered to the charity, streamlining support for those in need.
Simply drop us a message via the ‘Contact Us’ page and one of our friendly staff will be in touch with you.
By partnering with OneMission.Sg, you gain access to a new customer base, increase your sales, and contribute to social causes by fulfilling the needs of various charities.
Charities may request a wide range of products, including food items, clothing, educational materials, medical supplies, hygiene products, and more. The needs vary depending on the charity.
Since there are no charges or fees for becoming a merchant, the prices listed on our website already include transaction and administrative fees. Our goal is to offer competitive pricing to attract more well-wishers and help fulfil more charity needs.
Once registered, the team at OneMission.Sg will be in touch with you to coordinate uploading and managing product listings, including names of product, descriptions, images, packing sizing.
The team at OneMission.Sg will consolidate and place orders directly with you.
Payments for your products are managed through OneMission.Sg. Once an order is successfully fulfilled and confirmed by the charity, payment will be transferred to your account within the specified period, as per the agreed terms.
You are responsible for packaging and preparing the products for delivery, based on the minimum order amount according to the agreed terms.
No. OneMission.Sg allows any registered charity to put your products on their campaign.
Please inform us if you are low on stock or out of stock when we request for quotation. This will be helpful as it will avoid delays or cancellations of orders.
If there are any issues, such as product damage or delivery problems, please inform OneMission.Sg’s support team immediately for resolution.
You can update your business details, such as contact information and payment preferences, directly by emailing OneMission.Sg’s support team.
Merchants are expected to meet quality standards as per the platform’s guidelines. Regular reviews and feedback from charities help maintain product quality.
Yes, OneMission.Sg may offer promotional opportunities. Please contact the support team for more details.
OneMission.Sg offers support via email to assist with any issues related to product listings, orders, payments, and more.
The platform may provide insights into high-demand products or frequently requested items by charities, helping you prioritize which items to list.
Yes, you can request to exit the platform or pause your participation by contacting OneMission.Sg’s support team.