Terms of Use - One Mission

Please read these Terms of Use carefully as it applies to your use of www.onemission.sg (“Website”) and the Service (defined below). By using, visiting or browsing the Website and/or using the Service, you are entering into a binding contract with One Mission Pte. Ltd. (UEN: 201809820C), a company duly incorporated in Singapore and having its registered address at 82 Jalan Taman Singapore 329020 (“we”, “us” or “One Mission”) and signifying your agreement to be bound by these Terms of Use, including our Privacy Notice. Please do not submit any personal information or data without first reading our Privacy Notice which explains our data use and privacy practices in detail.

We may modify or revise these Terms of Use at any time in the exercise of our sole discretion, by displaying the amended Terms of Use on the Website. Your use of the Service and/or the Website thereafter following any revision thereto shall constitute your acceptance of and agreement to the revised Terms of Use. If at any time you do not agree with these Terms of Use (or any revised versions thereof) you should immediately stop using the Service and Website.

1. Service

1.1 One Mission operates an online grocery store application (“Service”) on the Website, where users may browse promotion campaigns featured on the Website (each a “Campaign”).

1.2 “Service” includes the web or mobile application (“App”) through which the Service is provided and all upgrades, updates and enhancements thereto, and also includes such content, services, features and functionalities as we may offer in connection therewith from time to time, including:

(a) access to information and data on various products (including volume, expiration
dates, serving size, and other text, images and videos related to the products);
(b) recommendations on related Campaigns;
(c) access to search engines or tools;
(d) blogs, message boards, communication tools;
(e) email or message alerts; and/or
(f) other materials, information, news, advertisements, listings, data, input, text, songs, audio, video, pictures, graphics, software, broadcasts, comments, suggestions, ideas and other content.

1.3 Each Campaign is conducted for the benefit of a Charity. The term “Charity” as used in these Terms of Use has the meaning ascribed to it in Section 2(1) of the Charities Act (Cap. 37).The Campaign provides a description and contact particulars of the Charity, the purpose of the Campaign, a list of products and the quantity and price of the products that the Charity requires for the purpose of the Campaign, the address to which the products are to be delivered to and the duration of the Campaign. A Charity may be the beneficiary of more than one Campaign. The products listed in a Campaign are non-perishable and will typically include packaged foods, household items such as detergents, diapers, shower and hygiene-related products such as soap, shampoo and toothpaste.

1.4 Upon establishing an Account in the manner as described in Clause 3 below or opting to check out as a guest on the Website, you may submit an order for any product listed in a Campaign for delivery to the Charity named as a beneficiary of such Campaign (“Recipient”). Products that you have purchased for a Campaign may be used for that Campaign or such other charitable purpose as the Recipient deems fit in its sole discretion. We are not responsible for the use of any products purchased through our Service or for the consequences of any use thereof.

1.5 We reserve the right to update, change, remove, suspend, disable or restrict access to or discontinue the Service (or any part thereof) or change any features, component or content thereof at any time, for any reason, without notice or liability. We do not guarantee that any specific content, component and/or feature will always be available on the Service or Website. Without limiting the generality of the foregoing, we specifically reserve the right to amend, edit, update, vary, suspend or terminate any Campaign featured on the Website or any component of a Campaign (including changing the type, price or quantity of products required by a Charity, the address to which products purchased using the Service are to be delivered or the duration of a Campaign), at any time in its sole discretion without notice and without ascribing a reason. If you have purchased products for a Campaign that has been subsequently amended, edited, updated, varied, suspended or terminated, your order will not be affected, subject to Clauses 6.3 and 6.4 herein.

2. Licence to Use Service

2.1 We hereby grant you a personal, non-exclusive, non-transferable and revocable licence to access and use the Service and Website (including to download and use the App on a device that you own or control) subject to these Terms of Use. You may not do or attempt to do any of the following while accessing and/or using the Service and Website:

(a) copy, reproduce, modify, adapt, translate, publish, display, distribute, sell, lease or otherwise exploit or use for any commercial or other purposes, the Service or Website (or any content therein);
(b) disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Service, except to the extent that applicable law expressly permits despite this limitation;
(c) do anything that would disrupt, alter, destroy, impair, interfere with, overburden or limit the functionality, operation or security of the Service or Website, or interfere with another user’s use and enjoyment thereof, including by hacking into the Service or Website, or transmitting any virus or malicious code;
(d) scan or test the vulnerability of any system or network, or breach or circumvent any security or authentication measures;
(e) use any linking, deep-linking, mirroring, framing or page-scraping technology, robots, spiders, scripts or other similar processes or technology, to access, allow access to, copy, distribute, display, monitor or enable the mass download or extraction of data from the Service or Website; or
(f) engage in any fraudulent, unlawful or illegal activity.

3. Your Account

3.1 You may browse the Website to a limited extent without registering for an account. In order to order and purchase products on the Service, you will have to sign up for an account with us (“Account”). Your Account is not transferable. Alternatively, if you do not wish to establish an Account, you may opt to check your shopping cart out as a guest.

3.2 In signing up for an Account, you represent and warrant to us that you:

(a) are at least eighteen (18) years of age;
(b) are eligible to register for and use the Service;
(c) have the full right, power, and authority to enter into this agreement; and
(d) are not impersonating any other person, operating under an alias or otherwise concealing your identity.

3.3 We are entitled, in the exercise of our sole discretion, to refuse your application for an Account, and/or to change the eligibility criteria therefor at any time.

3.4 You will be prompted to create a unique password (“Login Code”) when you sign up for an Account. You are responsible for safeguarding your Login Code and keeping it confidential, and you shall be solely and fully liable for any disclosure or unauthorised use thereof. You must not share your Login Code with anyone else or allow anyone else to access or use the Service using your Login Code.

3.5 Any use of and/or access to the Service referable to your Login Code shall be deemed to be use of and/or access to the Service by you. All information, instructions, communications, orders or messages received by us via the Service and referable to you or your Login Code, shall be deemed to be transmitted or validly issued by you, and we and our third party service providers shall be under no obligation to verify the authenticity or accuracy thereof, but be entitled to act upon, rely on and/or hold you solely responsible and liable in respect thereof.

3.6 We shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the unauthorised, wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or unauthorised disclosure of your Login Code, please promptly notify us at: dpo@onemission.sg.

3.7 When you sign up for an Account or when you check your shopping cart out as a guest, you will be asked to provide us with certain information (including personal data, which will be collected, used and stored in accordance with our Privacy Notice. When you check your shopping cart out as a guest, you will be asked to provide us with your email address and phone number. You represent that all the information you provide to us on registration or when you check your shopping cart out as a guest or at any time:

(a) is true, accurate, current and complete, and that you will promptly update such information on your Account or update such information with us by sending us an email at hello@onemission.asia to ensure that it remains so at all times; and
(b) is owned by you, and/or that you have the right to use and disclose the same, or allow us to do so in accordance with the Privacy Notice.

3.8 You acknowledge that your phone number and email address are essential in order for us to be able to supply you with important information (such as order confirmations, delivery timings and changes to the Service). By registering an Account with us or otherwise making a purchase through the Service, you accept that your phone number and email address may be used to supply you with such information through SMS and email respectively.

4. Suspension and Termination of Account

Where (i) we suspect that you have committed a breach of these Terms of Use or any law or that there is any fraudulent or illegal activity on your Account or in connection with your use of the Service, or (ii) any information you have provided us is inaccurate, we shall be entitled to take such action as we may deem appropriate without prejudice to our other rights and remedies under these Terms of Use or at law or in equity, including the following:

(a) suspending, limiting, or terminating your Account(s) or your guest account, as the case may be;
(b) updating inaccurate information you provided us;
(c) cancelling any orders placed through the Account(s) or the guest account as the case may be; and/or
(d) prohibiting or disqualifying you or other persons from participating in any of our Campaigns.

5. Orders

5.1 All orders placed by you through the Service shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order for the price notified (including delivery and other charges and taxes) at the time you place the order.

5.2 All orders are subject to our acceptance. We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description or an error in your order. We reserve the right to limit your order or the quantity of a particular product you may order. Placing an order is not a guarantee of stock.

5.3 Processing of payment for an order shall not in itself constitute acceptance of the order by us, provided that where an order for any product(s) is rejected or cancelled by us, any payment made for such order shall be refunded by us. The refunded amount that you will receive will be the amount that you paid for the unavailable product. We estimate that the refund process will be completed three (3) weeks from the time of our rejection or cancellation. If we reject your order, we will endeavour to notify you either at the time you submit the order or within a reasonable time thereafter.

5.4 We may require that you make a minimum purchase and pay a delivery fee per order. Such minimum purchase amount and delivery fee shall be determined by us in our sole discretion and shall be made known to you on our Website prior to your submission of an order.

5.5 Each order that we accept results in a separate binding agreement between you and us for the supply of the products in respect of which the order was placed, in accordance with these terms and conditions.

6. Product Information, Pricing and Payment

6.1 We endeavour to provide you with accurate and up-to-date Campaign information, including but not limited to pricing and product information. However, errors may sometimes occur and we do not guarantee that the pricing, product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

(a) product pictures on the Website are provided to help you recognise the products, but these may not reflect exactly the product received by the Recipient;
(b) you are responsible for reviewing the Campaign carefully, including the product information set out on the Website; and

(c) we shall not be liable for any errors in the pricing, product and/or Campaign information listed on our Website. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Website.

6.2 Products that you have purchased shall as at the time of delivery to the Recipient have a shelf life period of at least six (6) months prior to the expiration date or “use by” date set out on the product or the product packaging as assigned by the manufacturer, whichever is earlier. If no expiration date or “use by” date is indicated on the product or product packaging, then no more than thirty-six (36) months shall have elapsed from the date of manufacture of the product as set out on the product itself or the product packaging as assigned by the manufacturer as at the time of delivery to the Recipient of such product.

6.3 If a product that you have purchased is out of stock, we will inform you and you will be given an option to cancel your purchase of such product or to permit us to supply a replacement product of equivalent functionality at no additional charge to you. If you elect to cancel the purchase, we will provide you with a refund. In such an event, the refunded amount that you will receive will be the amount that you paid for the unavailable product. We estimate that the refund process will be completed three (3) weeks from the time that we accept your cancellation. If we are unable to contact you, we will treat your order in respect of that unavailable product as cancelled.

6.4 If the actual price of a product that you have purchased is higher than the price featured on the Website for that product, we will inform you and you will be given an option to cancel your purchase of such product or to permit us to continue to supply that product at the higher actual price of the product. If you choose the latter option, you agree that we will invoice you for the price difference and we will send you instructions on how to make your payment thereof. If you elect to cancel the purchase, we will refund your payment for those products. In such an event, the refunded amount that you will receive will be the amount that you paid for such products. We estimate that the refund process will be completed three (3) weeks from the time that we accept your cancellation. If we are unable to contact you, we will treat your order in respect of that product for which the actual price is higher that the price featured on the Website as cancelled.

6.5 All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of products may change from time to time without notice. Payment for all orders shall be made in Singapore dollars.

6.6 By placing your order, you authorise us and our third party payment processor to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your credit/debit card number or credit reports in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to the Recipient.

6.7 The Service works with Traxx Payments Pte. Ltd., a company registered in Singapore of UEN 201201294N (“Traxx”) to enable online payments. After you submit your order, you will be directed to Traxx’s payment portal to complete your payment. We only accept payment through credit or debit cards that are issued by banks registered to do business in Singapore. We reserve the right to change or update the modes of payment without prior notice to you. We do not accept cash, paper checks, food stamps, or third-party coupons. You acknowledge that your use of Traxx’s payment portal is governed by Traxx’s terms and conditions which may be introduced or amended by Traxx from time to time. By using the Service, you agree that you will provide your banking, credit/debit card, or other payment information to Traxx, and that you authorise Traxx, your credit/ debit card issuer bank and/or other payment processors to use the same for the purpose of processing the payments you authorise on the Service. We are not liable for any loss or damage for any transaction processed via Traxx (including any errant or invalid transactions, or unprocessed transactions due to a network communication error, or any other reason). You acknowledge and agree that (i) we are not responsible for missed payments, payments made in error, fraud, unavailability or hacking of Traxx, your credit/ debit card issuer bank or other third party payment processors, or any other issues related to payments; (ii) we do not collect, store or use any banking or payment information that you provide to make a purchase through our Service; and (iii) we are not responsible for Traxx’s payment portal or for any use or misuse thereof.

6.8 We will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will use our reasonable efforts to contact you if this occurs. However, in the event such an order is processed, we reserve the right to collect funds for any uncollected transactions owed to it. We may charge a fee of S$5.00 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing.

6.9 If you fail to pay any fees or charges when due, we may suspend or terminate your access to the Service. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you. Your right to use the Service is subject to limits established by us and/or by your credit or debit card issuer.

7. Delivery of Products

7.1 Delivery will be made to the address specified in the Campaign that you have elected to buy products for. You agree that the Recipient may change its delivery address as it deems fit in its sole discretion from time to time.

7.2 We will consolidate products purchased by you and other users for that specific Campaign on a weekly basis for the purposes of logistical efficiency. We will deliver the products that you have purchased for the Recipient within ten (10) days from the expected delivery date notified to us by the Recipient. We will notify you when the delivery has been made by sending an email to the email address that you have provided in your order. We reserve the right to amend the scheduled date of delivery in our sole discretion and we will notify you by email of the new date. If you notice any discrepancy or error in any communication as regards your order, please contact us immediately at customerservice@onemission.asia.

7.3 Whilst we make every reasonable effort to deliver the products to the Recipient within the aforementioned timeframe, we may fail to do so due to factors beyond our control such as weather, traffic, haze, etc., which may result in early or delayed deliveries, or due to changes to the delivery dates by the Recipient. You understand and agree that we shall not in any event be liable for deliveries made outside the aforementioned delivery timeframe.

7.4 Cancellation of your order can only be made within twenty-four (24) hours from the time you submitted your order, after which your order cannot be cancelled. Order cancellations requests must be made only via email to us at customerservice@onemission.asia. Order cancellations made within such a timeframe will incur an administrative charge of S$20.00. If you cancel your order in accordance with this provision, we will provide a refund to you using the same payment method that you selected when you submitted your order, less any bank charges and charges levied by our third party payment processor. We estimate that the refund process will be completed three (3) weeks from the time that we accept your cancellation.

8. Returns

8.1 If a product offered by us which belongs to your order is damaged, rejected or returned by the Recipient, we will provide to the Recipient a replacement product of equivalent functionality and pricing in our sole discretion. This shall be the only remedy that we provide if this event occurs.

8.2 There will be no refunds where (i) you have made an error; (ii) changed your mind with respect to a product ordered; or (iii) failed to notify us in the manner and within the time period specified in Clause 7.4 (including if you have sent your refund/replacement request through any communication channels other than the email specified above).

9. Promotion and Voucher Codes

9.1 We may from time to time run promotions, contests, surveys, privileges, events and other programmes (“Promotions”). Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis, and shall be subject to additional terms and conditions which can be found on the Website and are hereby incorporated by reference into these Terms of Use.

9.2 The use of credits, vouchers, coupons and codes (“Vouchers”) are subject to the following terms as well as any other Voucher terms printed on the Voucher or listed on the Website or email from us where the Voucher was offered (“Specific Voucher Terms”):

(a) each Voucher is eligible for a single use only (unless otherwise specified) and is only valid for the time period specified by us;

(b) we reserve the right to withdraw or deactivate any Vouchers for any reason at any time;

(d) Vouchers may only be redeemed by purchasing certain products from the Service during the applicable validity period. Unless otherwise stated, Vouchers do not apply to delivery charges and other items which may be specified in the Specific Voucher Terms;

(e) use of any Voucher must be indicated at the time of checkout, and all information required by us must be provided. No retroactive use of the Voucher is permitted;

(f) Vouchers cannot be used in conjunction with any other Promotions or Vouchers, unless otherwise stated;

(g) some Vouchers are subject to a minimum purchase requirement. Taxes, delivery and handling other charges do not apply towards meeting the minimum purchase amount;

(h) Vouchers cannot be refunded, redeemed or exchanged for cash;

(i) resale, transfer and sharing of Vouchers are strictly prohibited;

(j) no reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Vouchers is allowed;

(k) Vouchers are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used;

(l) each Voucher type has different requirements, including Specific Voucher Terms, and such terms must be met in order to be eligible for the Voucher and to receive the discount or offer covered therein; and

(m) we reserve the right to verify the validity of any Voucher and to declare null and void and charge full price for products purchased, any Voucher that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.

9.3 Where you are permitted a refund for a product and such product was originally purchased under a Promotion or discount, you will only be refunded the amount you originally paid for such product. Where the Promotion or discount had applied to the entire order, we will refund you the selling price of the product for which as refund has been permitted less the Promotion or discount applied to such product on a pro rata basis. If the total order value is reduced below the value of the qualifying free delivery or any Promotion qualification because of a product for which a refund has been permitted, we may charge the delivery fee and/or the full value of the order without the Promotion.

9.4 Our decision on all matters relating to the Promotions, Vouchers and other rewards is final and binding.

9.5 We reserve the right to discontinue any Promotion or Voucher in our sole discretion at any time without notice or liability.

10. Intellectual Property Rights

10.1 Except as otherwise expressly set out herein, the Service and Website are owned, operated and maintained by One Mission.

10.2 All intellectual property rights (whether registered or not, including rights in inventions, patent rights, registered designs, copyright and all rights of whatever nature in computer programs) in the Service and Website (including its data, text, content, design, compilations, and its “look”, “feel”, “appearance” and “graphic function”) belong to us and/or our licensors, and we reserve and retain all rights in the same.

10.3 Permission is granted to electronically copy and print hard copy portions of the Website where a ‘print’ or ‘download’ option or function for the same is made available by us on our Website. Any other use, including the reproduction, modification, distribution, display or transmission of the content of the Website is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the Website. You acknowledge that we and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. We reserve the right to revoke this authorisation at any time, and any use shall be discontinued immediately on written notice from us.

10.4 The Service and Website contain trademarks, tradenames, trade dress, service marks, domain names or other indicia of ownership (including the ‘One Mission’ name and logo) (“Marks”) owned by us or other third parties. No right, property, licence, permission or interest of any kind in or to the Marks is or is intended to be given or transferred to or acquired by you pursuant or under these Terms of Use. You shall not copy, reproduce, display or use in any manner any of the Marks (including in any advertising or publicity or as a hyperlink, or register as a domain name a similar or identical name), without our express written permission.

11. Submissions

11.1 You may submit comments, feedback, suggestions and other content or information to us (collectively, “Submissions”) provided such Submissions do not violate the law nor anyone’s rights (including infringing any intellectual property rights or breaching a contract) nor consist of or contain software viruses, solicitation or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of a Submission. We reserve the right (but not the obligation) to review, remove or edit any Submission.

11.2 If you choose to make a Submission, you agree that these shall not be considered confidential to you, and we are free to use the same without any restriction or compensation to you. Without prejudice to the foregoing, you hereby grant us a worldwide, royalty-free, non-exclusive, perpetual, sub-licensable and irrevocable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Submissions that you provide or publish through or in relation to the Service or Website, for any purpose as we may require in our sole discretion, and to use and publish your name in connection with the same. You warrant and represent that you own all of the rights to your Submission and that its use thereof by us as in accordance with these Terms of Use will not infringe the rights of any third party.

12. Disclaimers & Limitations

12.1 The Service and Website are provided to you “as is”, “as available”, without warranty of any kind, whether express, implied or statutory (including any implied warranty of merchantability or satisfactory quality, fitness for a particular purpose, compliance with any description or any implied warranty arising from course of performance, course of dealing, usage of trade or otherwise) all of which are expressly disclaimed to the maximum extent permitted under applicable law. Without limiting the foregoing, we also do not warrant that the operation of the Service will be uninterrupted or error free or that the Service, or Website are free of viruses or other harmful components, that defects will be corrected, that the use of the Service will not affect the functionality or performance of the device on which it is downloaded, or that the transmission of your information through the Service will be entirely secure. You further acknowledge that operation of and access to our Service or Website may be interrupted or interfered with as a result of technical errors or issues or other factors outside of our control.

12.2 We do not warrant that the use of the Service or the Website or that the use of any functionality or feature of the Service or the Website will be lawful, non-infringing, or not in breach of any contractual obligations, and you agree that you have full and sole responsibility for ensuring the same.

12.3 By using the Service, you acknowledge and agree that internet transmissions are never completely private or secure, and that it is possible that the data on the Service can be mistakenly released, lost, hacked or accessed by unauthorised users. You understand that any information you upload or send using the Service or make available to us through the Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

12.4 We make no representation or warranty as to the correctness, accuracy, completeness, reliability, safety, timeliness, quality, suitability or availability of the Service, any of our services, products, software or information. You acknowledge and agree that the entire risk arising out of your use of the Service, and any third party services or products remains solely with you, to the maximum extent permitted by law.

12.5 To the fullest extent permissible under law, we hereby disclaim all liability to you or any third party for any direct, indirect, incidental, special, consequential or exemplary damages, whether foreseeable or not, under contract or tort (including the law of negligence), including damages for loss of profits, loss of business, revenue, use, data, money, goodwill, reputation or other economic advantage, personal injury or property damage, even if we are aware of or advised of the possibility of the same, arising out of or in connection with the use of, or the inability to use, the Service, Website or any other website or device, or these Terms of Use.

12.6 In the event that we are liable for damages despite the provisions in these Terms of Use, you agree that no action, whatever its form, including those based on the law of negligence, may be brought by you more than one (1) year after the event which gave rise to your claim arose, and further, that our aggregate liability to you, if any, under any and all causes of action, in relation to:

(a) any order, sale or delivery of any product by us under these Terms of Use shall not exceed the price of the product giving rise to such claims; and
(b) in all other cases (including any use of the Service or Website), shall not exceed S$1.00.

12.7 You agree that the above exclusions and limitations of liability enable the Service and Website to be provided by us at either reasonable costs or no costs to you.

13. Linked Websites

13.1 We may provide links, plug-ins, widgets or other connections to other websites (“Linked Websites”) that may be of relevance and interest to users. Linked Websites also include the website of Traxx or such other third party payment processors we may engage from time to time. Some of these third party websites may be co-branded with our name/logo or our affiliated entity’s name/logo, even though they are not operated or maintained by us. The Service may also carry advertisements from other companies or charitable, benevolent or philanthropic organisations. When you click on links to third-party websites in the Service, you may leave the Service. We have no control over, and are not responsible for the content on or obtained through the Linked Websites or for any damage you may incur from using or accessing the Linked Websites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Websites) or the availability, accuracy or reliability of any of the Linked Websites. The inclusion of an advertisement of, or link or accessibility to, a Linked Website, does not imply endorsement of the same by us. You hereby agree to assume all risk arising from the access to and use of the Linked Websites and you hereby irrevocably waive any claim against us with respect to the Linked Websites. We do not guarantee any of the Linked Websites, and expressly disclaim all liabilities and responsibilities arising in relation to any Linked Websites.

14. Suspension and Termination

14.1 You agree that we have the right in our sole and absolute discretion and without prior notice or liability, to deactivate, delete, suspend or terminate your Account (including to remove or delete all related information and files in your Account) and/or restrict, suspend or terminate your access to all or any part of the Service or Website without assigning any reason.

14.2 Without prejudice to the generality of the above, we reserve the right to deactivate your Account if it has been inactive for a period of ten (10) years or more (or such other time period as may be determined by us without notice to you), or if you are in breach of any of our Terms of Use.

14.3 You may request for the termination of your Account with us at any time by contacting us at hello@onemission.asia.

14.4 The termination of your Account shall not affect your liability or obligations under these Terms of Use (including any payment already due to us from you) and we shall be entitled to complete any orders that were submitted before the date of the termination.

14.5 Notwithstanding that your Account may have been terminated, you acknowledge that your payment history, username, password and other information (including Personal Data) may remain in our system including for the purpose of complying with relevant laws. If you wish to delete or retrieve your Personal Data with us, you may submit a request to our Data Protection Officer in accordance with the instructions in our Privacy Notice.

15. Notification of Infringement

15.1 We reserve the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of any material or content on the Service or Website (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes infringement and such infringement is occurring on the Service or Website, please notify us in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

15.2 All Infringement Notices shall be sent to us addressed as follows:

One Mission Pte. Ltd.
82 Jalan Taman
Singapore 329020
Email address: legal@onemission.asia
Attn: Director

15.3 We will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against us in respect of any Infringing Material, unless you have first given us the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter we refuse or fail to remove the Infringing Material within a reasonable time. Where we remove the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against us under applicable law which you may have in respect of any Infringing Material appearing on the Service or Website prior to such removal by us.

15.4 You acknowledge and agree that we have no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Websites or other third party sites.

16. Third Party Contractors

You acknowledge and agree that we may engage third party contractors to provide us with services to facilitate the provision of the Service and Website to you, such services include warehousing, transportation, delivery and storage services, and website hosting and payment processing services. You agree that such third party contractors and their respective employees, subcontractors, representatives, personnel, directors, agents and officers (collectively, “Third Party Personnel”) are neither our employees nor our agents or representatives. Nothing herein or elsewhere shall empower or authorise any Third Party Personnel to act as our agent or representative or to otherwise bind us.

17. Jurisdictional Issues

The Service and Website are meant for use by residents of Singapore only, and we make no representation that the Service or Website are appropriate or available for use in your location. Those who choose to access the Service or Website from any location do so on their own initiative and are responsible for compliance with local laws, where applicable.

18. Indemnity

You shall fully indemnify and hold One Mission, its subsidiaries, related companies, officers, directors, employees, partners, representatives and agents (“Indemnitees”) harmless from and against any and all damages, awards, expenses, losses, claims, actions, liabilities, penalties, costs and/or demands (including statutory liability and liability to third parties, economic loss, accounting fees, and court and legal costs assessed on a solicitor-client basis), due to or arising out of, whether directly or indirectly, from:

(a) your act, omission, negligence, wilful default, mistake, misconduct, dishonesty or fraud;
(b) your breach of these Terms of Use;
(c) any use of your Account or your guest account, as the case may be;
(d) any breach or violation of any applicable laws or rights of any party (including providers of third party logistics services arranged via the Service);
(e) any connection to, access to and/or use of the Service and/or Website; and/or
(f) your instructions, and/or our acting in good faith and taking or refusing to take action based thereon.

19. General Terms

19.1 Definition. In these Terms of Use, the word “include” (and its derivatives, such as “including” and “includes”) shall mean to include without limitation.

19.2 Governing law. These Terms of Use and all matters relating to your access and use of the Service and Website shall be governed by and construed in accordance with the laws of Singapore, and you hereby submit to the exclusive jurisdiction of the Singapore courts.

19.3 Severability. If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

19.4 Force majeure. We shall not be liable for any failure or delay in the performance of our obligations or the operation of the Service or Website or any unavailability thereof that is due, in whole or in part, directly or indirectly to an event, circumstance or failure which is beyond our reasonable control including (i) acts of God (including tsunamis, earthquakes, typhoons and cyclones), nature, court orders or governmental or regulatory directives, notices, guidelines or orders; (ii) strikes, lockouts, industrial action or labour disputes; (iii) riots, civil unrest, war or threat of war, criminal or terrorist acts; (iv) epidemic, pandemic, quarantine restrictions; (v) disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party; (vi) utility failures, power outages, failure or interruption in public or private telecommunication networks, communications channels or information systems used in the provision of services; (vii) acts or omissions or negligence of the provider of telephone data communication lines, or any third party service provider or party for whom we are not responsible, including Third Party Personnel; (viii) delay, failure or interruption in, or unavailability of, third party services and Linked Websites; and (ix) viruses, other malicious computer codes or the hacking by any party of the Service or Website, third party services or Linked Websites.

19.5 Assignment. We may transfer our rights and obligations under these Terms of Use to another party without notice to you. You may not transfer any of your rights or obligations under these Terms of Use to another party.

19.6 Waiver. Failure or neglect by us to enforce at any time any of the provisions in these Terms of Use shall not be construed or deemed to be a waiver of our rights hereunder, nor in any way affect the validity of the whole or any part of these Terms of Use or prejudice our right to take subsequent action. No waiver of any rights or remedies by us shall be effective unless made in writing and signed by an authorised representative of One Mission.

19.7 Relationship. Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between us and you and neither party shall have any authority to bind the other in any way.

19.8 Third party rights. A person or entity who is not a party to these Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term herein, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.

19.9 Notices to you. You agree that we may provide notices to you by posting it on the Website, emailing it to the email address in your Account, or mailing it to the street address listed in your Account. Such notice shall be considered to be received by you within twenty-four (24) hours of the time it is posted to the Website or emailed to you unless we receive notice that the email was not delivered, or three (3) business days after it is sent by postal mail.

19.10 Notices to One Mission. Unless otherwise stated in this Agreement, notices to us must be emailed to us at legal@onemission.asia. If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Service or Website, please contact us at legal@onemission.asia.

19.11 Entire Agreement. You shall comply with all operating rules, policies and procedures that may be published by us from time to time on the Website (collectively “Policies”). Without limiting the foregoing, the Privacy Notice. is incorporated into these Terms of Use by reference. In the event of any conflict or inconsistency between these Terms of Use and the Policies, these Terms of Use shall prevail. Together with the Policies, these Terms of Use set forth the entire understanding between you and One Mission with respect to the Service and Website.

Effective date: 1 January 2025
Last updated: 6 January 2025